When a power outage occurs at a healthcare facility, a backup generator can be essential for keeping operations running. But even the most reliable generator is only useful if it has an adequate supply of fuel.
That became a critical concern for a surgery center in St. Petersburg, Florida, when a power outage coincided with an unexpected generator fuel emergency. With the facility relying on its backup generator and time working against them, the team needed a fuel supplier that could respond quickly in this worst-case scenario.
Luckily, they turned to Hart Fueling.
An Unexpected Fuel Emergency in St. Petersburg
Although the surgery center had been using the same fuel vendor for years, their vendor unexpectedly canceled their contract without notification due to “inactivity.” When the facility manager reached out to place an emergency delivery, they were told they would need to go through a 5-7 day approval process before fuel could be delivered. Under normal circumstances, that might have been manageable. But with the surgery center experiencing a power outage and needing fuel for its backup generator, waiting nearly a week simply wasn’t an option.
After some quick research online, they found our website and placed an early morning 7 am call. Fortunately, our sales team is extremely responsive and can coordinate emergency deliveries on short notice when needed. We answered on the first call, and within an hour, we were able to get a fuel truck on site to refuel their generator as quickly as possible.
Thanks to our prompt response, the facility was able to stay open and care for its patients without interruption. The facility manager also left us a glowing review, which we greatly appreciate!
We recently had a “worst case scenario” backup generator fuel emergency in our St. Petersburg, FL Surgery Center, coupled with a power outage. The vendor I had been using for years decided to cancel my contract without notifying us due to “inactivity” and refused to deliver to us until we went through a 5-7 day approval process, which we could not afford due to the emergency situation.
After some quick research online, I found Hart Fueling and made an early morning 7 am call. It was an absolute Hail Mary for anyone to answer, and honestly, it couldn’t have gone more perfectly.
A sales rep answered on the first ring and was extremely helpful. He listened to the issue patiently and immediately provided a solution. Within 1 hour, we had a truck on site refueling our generator and keeping our surgery center running. He literally saved the day.
Absolutely worth every penny, and I won’t look back at any other fuel vendor in the Tampa / St. Petersburg areas.
Thank you to the Hart Fueling Team. Outstanding job!!!!
Priority Fuel Delivery for Critical Healthcare Operations
For healthcare facilities like the surgery center in St. Petersburg, backup generators can provide an important source of power when the electrical grid is unavailable. Our team provides emergency fueling services for businesses that depend on generators to stay operational around the clock.
We also offer a Priority Response Program for customers who want to plan ahead and make sure they have a reliable fueling partner to call in an emergency. This program is especially useful for essential services such as hospitals, utility companies, and data centers that can’t afford to be stuck without power, even temporarily.
An Emergency Fueling Partner You Can Count On
While no business can predict exactly when an emergency will occur, having a responsive fuel supplier can help reduce the impact of an unexpected fuel shortage or power outage.
Hart is proud to support businesses and organizations nationwide with reliable fueling services when they need it the most. Whether you need onsite fuel delivery, generator refueling, or fuel tank rentals, our team has you covered.
Get in touch with us today to schedule service or learn more about how we can help you stay prepared in any emergency.